Cattolica Lecture Days: complaints, the gauge of consumer relationships
On 25 May, the Auditorium Bisoffi hosted the first edition of Cattolica Lecture Days, a series of conferences organised by the Group with the aim of analysing legal and insurance-related issues alongside some of the greatest experts in the sector. The event, which will see a well-structured programme of meetings over the coming weeks, was opened by lawyer Maurizio Hazan. Owner of the Hazan-Taurini studio in Milan, Hazan is also Professor of Insurance Law at the Carlo Cattaneo University in Varese and Advanced Training Course Director in Law and Insurance Techniques. The professional spoke about the function of complaints, sanctions and the new responsibility of senior positions within the insurance system.
“In a company that experiences more and more risk,” said Hazan, “complaints are becoming an essential tool in consumer relationships. The management of clear, transparent and unambiguous communication reduces misunderstandings between the parties and encourages a profitable insurance-customer relationship. For this, the sector must aim to develop new customer care strategies in order to understand, consider and meet consumer needs with products and services that turn insurance into a tool for protection and prevention. Great attention,” he ended, “must also be paid to the sanctioning system and to the role of corporate managers, who are called upon to guarantee more efficient processes and reduced risk.”
Cattolica Lecture Days will continue with the meeting entitled The new frontiers of the tertiary sector between crises of State and market. A first analysis of Legislative Decree n. 117 of 3 July 2017, scheduled for Friday 1 June.