Cattolica and its Stakeholders

The figure shows the graphic summary of Cattolica’s most relevant stakeholders (so-called main stakeholders), those categories which are most closely linked to the company’s life.  

Listening and discussion are necessary to meet the expectations and needs of these interlocutors in a lasting way, a prerequisite for obtaining the support required and achieving development and economy over time.

The stakeholder roster was determined in December 2019 following an internal workshop with top management and was confirmed unchanged in 2020.

 

 

Stakeholder Engagement

  • CUSTOMERS
    MAIN TOPICS

    - Quality of the service
    - Customer satisfaction
    - Transparency of the service offered
    - Data security
    - Environmental sustainability and climate change

    DISCUSSION CHANNELS

    - Corporate website
    - Customer service / Complaints management
    - New technologies to support the use of services
    - Social networks
    - Distribution network

  • MEMBERS
    MAIN TOPICS

    - Soundness and financial sustainability
    - Transparency toward the market
    - Economic and financial performance
    - Presence on the territory

    DISCUSSION CHANNELS

    - Meetings in the territory
    - Members’ Meeting
    - Financial statements and reports
    - Corporate website
    - Conferences and meetings
    - Questionnaire

  • SHAREHOLDERS AND THE FINANCIAL COMMUNITY
    MAIN TOPICS

    - Soundness and financial sustainability
    - Transparency on the market
    - Economic and financial performance

    DISCUSSION CHANNELS

    - Financial statements and reports
    - Corporate website
    - Conferences and meetings

  • AGENTS, INTERMEDIARIES AND BANCASSURANCE PARTNERS
    MAIN TOPICS

    - Building long-lasting relationships
    - Transparency in relations
    - Development of agents’ skills
    - Shared value generation

    DISCUSSION CHANNELS

    - Sales meetings
    - Trade agreements
    - Training and refresher days
    - Partnerships
    - Annual roadshows
    - Online questionnaire
    - Newsletters
    - Dedicated events
    - Digital and social channels

  • EMPLOYEES
    MAIN TOPICS

    - Employees welfare
    - Skills development and extension
    - Health protection and occupational safety
    - Diversity and Equal opportunities
    - Professional growth and training

    DISCUSSION CHANNELS

    - Corporate intranet
    - Internal climate survey
    - Talent Check up
    - Training courses
    - Online questionnaire
    - Newsletters
    - Mailing
    - Videowall
    - Internal Events

  • COMMUNITY AND TERRITORY
    MAIN TOPICS

    - Contribution to social and cultural initiatives
    - Support to local associations
    - Support to employment and small entrepreneurship

    DISCUSSION CHANNELS

    - Corporate website
    - Sponsorships
    - Organisation of events
    - Active participation to community events
    - Fondazione Cattolica

  • INSTITUTIONAL AND STRATEGIC PARTNERS
    MAIN TOPICS

    - Transparency in relationships
    - Relationship continuity and solidity
    - Partnership development
    - Value creations
    - Environmental sustainability and climate change

    DISCUSSION CHANNELS

    - Institutional relations
    - Corporate website
    - Long-term agreements
    - Sales meetings

  • RELIGIOUS ORGANISATIONS AND THIRD SECTOR ASSOCIATIONS
    MAIN TOPICS

    - Creation of long-lasting relationships
    - Quality and satisfaction of recipients
    - Shared value generation

    DISCUSSION CHANNELS

    - Dedicated digital platform / Observatory
    - Direct contact and listening moments
    - Dedicated liquidation division
    - Organisation of events