Cattolica and its Stakeholders
The scheme shows the graphic summary of Cattolica’s most relevant stakeholders, including the categories that are most closely linked to the Company’s life. The lasting fulfilment of the expectations and needs of these stakeholders is a necessary condition for Cattolica’s long-term success and costeffectiveness.
The list was drawn up in 2017 at the same time as the first materiality analysis and was confirmed in 2019 following an internal workshop with management. The Cattolica Group’s point of view regarding the materiality analysis was also discussed and defined.
Stakeholder Engagement
- CUSTOMERSMAIN TOPICS
- Quality of the service
- Customer satisfaction
- Transparency of the service offered
- Data securityDISCUSSION CHANNELS- Corporate website
- Customer service / Complaints management
- New technologies to support the use of services
- Social networks
- Distribution network - MEMBERSMAIN TOPICS
- Soundness and financial sustainability
- Transparency toward the market
- Economic and financial performance
- Presence on the territoryDISCUSSION CHANNELS- Meetings in the territory
- Members’ Meeting
- Financial statements and reports
- Corporate website
- Conferences and meetings
- Questionnaire - SHAREHOLDERS AND THE FINANCIAL COMMUNITYMAIN TOPICS
- Soundness and financial sustainability
- Transparency on the market
- Economic and financial performanceDISCUSSION CHANNELS- Financial statements and reports
- Corporate website
- Conferences and meetings - AGENTS, INTERMEDIARIES AND BANCASSURANCE PARTNERSMAIN TOPICS
- Building long-lasting relationships
- Transparency in relations
- Development of agents’ skills
- Shared value generationDISCUSSION CHANNELS- Sales meetings
- Training and refresher days
- Partnerships
- Annual roadshows
- Online questionnaire
- Newsletters
- Dedicated events
- Digital and social channels - EMPLOYEESMAIN TOPICS
- Employees welfare
- Skills development and extension
- Health protection and occupational safety
- Equal opportunities
- Professional growthDISCUSSION CHANNELS- Corporate intranet
- Internal climate survey
- Talent Check up
- Training courses
- Online questionnaire
- Newsletters
- Mailing
- Videowall
- Internal Events - COMMUNITY AND TERRITORYMAIN TOPICS
- Contribution to social and cultural initiatives
- Support to local associations
- Support to employment and small entrepreneurshipDISCUSSION CHANNELS- Corporate website
- Sponsorships
- Organisation of events
- Active participation to community events
- Fondazione Cattolica - INSTITUTIONAL AND STRATEGIC PARTNERSMAIN TOPICS
- Transparency in relationships
- Relationship continuity and solidity
- Partnership development
- Value creationsDISCUSSION CHANNELS- Institutional relations
- Corporate website
- Long-term agreements
- Sales meetings - RELIGIOUS ORGANISATIONS AND THIRD SECTOR ASSOCIATIONSMAIN TOPICS
- Creation of long-lasting relationships
- Quality and satisfaction of recipients
- Shared value generationDISCUSSION CHANNELS- Specific digital platform / Observatory
- Direct contact and listening moments
- Dedicated liquidation division
- Organisation of events