Cattolica and its Stakeholders

The scheme shows the graphic summary of Cattolica’s most relevant stakeholders, including the categories that are most closely linked to the Company’s life. The lasting fulfilment of the expectations and needs of these stakeholders is a necessary condition for Cattolica’s long-term success and costeffectiveness.

The list was drawn up in 2017 at the same time as the first materiality analysis and was confirmed in 2019 following an internal workshop with management. The Cattolica Group’s point of view regarding the materiality analysis was also discussed and defined.

 

 

Stakeholder Engagement

  • CUSTOMERS
    MAIN TOPICS

    - Quality of the service
    - Customer satisfaction
    - Transparency of the service offered
    - Data security

    DISCUSSION CHANNELS

    - Corporate website
    - Customer service / Complaints management
    - New technologies to support the use of services
    - Social networks
    - Distribution network

  • MEMBERS
    MAIN TOPICS

    - Soundness and financial sustainability
    - Transparency toward the market
    - Economic and financial performance
    - Presence on the territory

    DISCUSSION CHANNELS

    - Meetings in the territory
    - Members’ Meeting
    - Financial statements and reports
    - Corporate website
    - Conferences and meetings
    - Questionnaire

  • SHAREHOLDERS AND THE FINANCIAL COMMUNITY
    MAIN TOPICS

    - Soundness and financial sustainability
    - Transparency on the market
    - Economic and financial performance

    DISCUSSION CHANNELS

    - Financial statements and reports
    - Corporate website
    - Conferences and meetings

  • AGENTS, INTERMEDIARIES AND BANCASSURANCE PARTNERS
    MAIN TOPICS

    - Building long-lasting relationships
    - Transparency in relations
    - Development of agents’ skills
    - Shared value generation

    DISCUSSION CHANNELS

    - Sales meetings
    - Training and refresher days
    - Partnerships
    - Annual roadshows
    - Online questionnaire
    - Newsletters
    - Dedicated events
    - Digital and social channels

  • EMPLOYEES
    MAIN TOPICS

    - Employees welfare
    - Skills development and extension
    - Health protection and occupational safety
    - Equal opportunities
    - Professional growth

    DISCUSSION CHANNELS

    - Corporate intranet
    - Internal climate survey
    - Talent Check up
    - Training courses
    - Online questionnaire
    - Newsletters
    - Mailing
    - Videowall
    - Internal Events

  • COMMUNITY AND TERRITORY
    MAIN TOPICS

    - Contribution to social and cultural initiatives
    - Support to local associations
    - Support to employment and small entrepreneurship

    DISCUSSION CHANNELS

    - Corporate website
    - Sponsorships
    - Organisation of events
    - Active participation to community events
    - Fondazione Cattolica

  • INSTITUTIONAL AND STRATEGIC PARTNERS
    MAIN TOPICS

    - Transparency in relationships
    - Relationship continuity and solidity
    - Partnership development
    - Value creations

    DISCUSSION CHANNELS

    - Institutional relations
    - Corporate website
    - Long-term agreements
    - Sales meetings

  • RELIGIOUS ORGANISATIONS AND THIRD SECTOR ASSOCIATIONS
    MAIN TOPICS

    - Creation of long-lasting relationships
    - Quality and satisfaction of recipients
    - Shared value generation

    DISCUSSION CHANNELS

    - Specific digital platform / Observatory
    - Direct contact and listening moments
    - Dedicated liquidation division
    - Organisation of events