Cattolica and its Stakeholders

The picture shown summarises Cattolica’s most important stakeholders, including the categories that are most closely linked to the life of the Company. Meeting their expectations is a prerequisite for Cattolica’s long-term growth and success.

The list was drafted in 2017 with the first materiality analysis and was confirmed in 2018.

 

 

Stakeholder Engagement

  • CUSTOMERS
    MAIN TOPICS

    - Quality of the service
    - Customer satisfaction
    - Transparency of the service offered
    - Data security

    CHANNELS OF DIALOGUE

    - Corporate website
    - Customer service / Handling of complaints
    - New technologies to support the use of services
    - Social networks
    - Distribution network

  • MEMBERS
    MAIN TOPICS

    - Financial sustainability and solidity
    - Transparency on the market
    - Economic and financial performance
    - Presence on the territory

    CHANNELS OF DIALOGUE

    - Meetings on the territory
    - Members’ Meeting
    - Financial statements and reports
    - Corporate website
    - Conferences and meetings
    - Questionnaire

  • SHAREHOLDERS AND THE FINANCIAL COMMUNITY
    MAIN TOPICS

    - Financial sustainability and solidity
    - Transparency on the market
    - Economic and financial performance

    CHANNELS OF DIALOGUE

    - Financial statements and reports
    - Corporate website
    - Conferences and meetings

  • AGENTS, INTERMEDIARIES AND BANCASSURANCE PARTNERS
    MAIN TOPICS

    - Development of long-lasting relationships
    - Transparency in relationships
    - Development of agents’ skills
    - Generation of shared value

    CHANNELS OF DIALOGUE

    - Sales meetings
    - Training and professional updating days
    - Partnerships
    - Annual roadshow
    - Online questionnaire
    Newsletter
    Dedicated events
    Digital and social channels

  • EMPLOYEES
    MAIN TOPICS

    - Wellbeing of employees
    - Development of skills
    - Health protection and occupational safety
    - Equal opportunities
    - Professional development

    CHANNELS OF DIALOGUE

    - Corporate intranet
    - Survey of internal climate
    - Talent Check up
    - Training courses
    - Online questionnaire
    - Newsletter
    - Mailing
    - Videowall
    - Internal Events

  • COMMUNITY AND TERRITORY
    MAIN TOPICS

    - Contribution to social and cultural initiatives
    - Support to local associations
    - Support to employment and small enterprises

    CHANNELS OF DIALOGUE

    - Corporate website
    - Sponsoring activities
    - Organisation of events
    - Active participation to community events
    - Cattolica Foundation

  • STRATEGIC PARTNERS AND INSTITUTIONS
    MAIN TOPICS

    - Transparency in relationships
    - Relationship continuity and solidity
    - Partnership development
    - Creation of value

    CHANNELS OF DIALOGUE

    - Institutional relationships
    - Corporate website
    - Long-term agreements
    - Sales meetings

  • RELIGIOUS ORGANISATIONS AND THIRD SECTOR
    MAIN TOPICS

    - Creation of long-lasting relationships
    - Quality and satisfaction of recipients
    - Generation of shared value

    CHANNELS OF DIALOGUE

    - Specific digital platform / Observatory
    - Direct contact and listening opportunities
    - Specific liquidation division
    - Organisation of events