In 2017 financial year Cattolica identified the “material aspects”, defined by the guidelines for the preparation of the Sustainability Report - issued by the Global Reporting Initiative (GRI) - as those subjects that are highly significant from the social, environmental and economic point of view, to be considered priorities both for the internal stakeholders and for the external ones, also in relations to the activity of the company and the expansion of the business.
The matrix includes the subjects defined as “material” for the Cattolica Assicurazioni Group, which are considered as having medium and high importance both for the Group (horizontal axis) and for the stakeholders (vertical axis).
As shown in the upper right corner of the picture, the 2018 materiality analysis attributed primary importance (i.e. high importance for both the Cattolica Group - and the impacts it creates - and for the stakeholders) to the following aspects:
- Customer satisfaction;
- Economic performance and financial solidity;
- Business ethics and transparency;
- Innovation and multi-channel systems;
- Risk management; Product transparency and linearity;
- Training and management of employees;
- Corporate Governance.