The Human Factor

The Covid emergency has consolidated the Group’s awareness of how value is directly related to human capital and how the same human capital, in synergy with technological capital, represents a primary lever for the restart phase and to address the “new normal”. 

The prolonged phase of the 2020 pandemic has strongly influenced staff management policies, urging the development of new organisational approaches, the adoption of unprecedented methods of relations and contact among people, the strengthening of management and employee development initiatives already in place, and the intensification of engagement and caring actions.


The Training

2020 was also characterised by the evolution of the methods used to implement training projects. In fact, the Covid-19 pandemic accelerated the process of adopting digital tools to create webinars and online courses, which allowed the continuity of the scheduled plans.

The #Learningneverstop training course with online snippets was launched. It is for all Group colleagues, focusing on increasing their skills of organisational management, time, space, communication and the digital tools available, but also to better address the sudden discontinuity in the way of working due to the continuous remote working caused by lockdown. A module for exploring remote team management has been addressed to resource managers.

The new leadership for best performance training module was dedicated to Group managers: six months of training with as many webinar courses for an overall reflection on the changes underway and for the development of new skills on: new ways of working (with agile working tools and methods, also addressed to Group professionals), management and development of the team (with The manager’s three hats), performance management system (with With Talks) and, since 2021, on digital leadership and new digital collaboration tools. 


Hours of training by category and gender

Number of hours Hour
s Men

Hours per capita men

Hours Women Hours per capita women  Hours Total Hours per capita total
Executives 991 16 175 22 1,166 16
Officials 5,407 16 1,926 19 7,333 17
Employees 8,184 13 9,193 14 17,377 14
Workers - - - - - -
Total 14,582 14 11,294 15 25,876 14


Number of hours Hour
s Men

Hours per capita men

Hours Women Hours per capita women  Hours Total Hours per capita total
Executives 2,317 39 157 26 2,474 38
Officials 8,479 26 2,607 27 11,086 26
Employees 13,799 21 14,642 23 28,441 22
Workers 0 0 0 0 0 0
Total 24,595 23 17,406 24 42,001 24


Hours of training by type

  As at 31.12.2020
Training type Total hours
Institutional and business 4,563
Technical- professional 11,400
People 7,891
People 2,022
Total 25,876


Data on Equal Opportunities are available in the Jobs section.


Heath and safety

The Parent Company shares the structure and the figures in charge of the Prevention and Protection Service (SPP) with the companies in the Group and indicated in the perimeter, with the exclusion of some small companies that are not yet included in the unified Protection system.

The objective is to harmonise health and safety policies and make compliance management and resource optimisation more efficient. The Group companies with coordinated supervision have a single Delegate for safety, as provided by art. 16 of Italian Legislative Decree 81/08, who is assigned all the duties of the Employer, except those that cannot be delegated.

The mentioned SPP has its office in the Verona headquarters, while the position of Prevention and Protection Service Manager (RSPP) is entrusted to external consultants. The role of Company Doctor (MC) is given to four external professionals based on a territorial division, with one appointed doctor serving as coordinator. The MCs carry out their surveillance upon convocation by the SPP, for employees whose surveillance is expiring or require new surveillance and is carried out mainly at the offices.

Meetings and sharing with other prevention stakeholders (DDL, SPP, RLS) are also planned, to promote cooperation relating to risk prevention and protection between the parties.

For the dissemination of good practices relating to health and safety, the following are envisaged: an anti-flu vaccination campaign offered to workers, facilitated agreements with gyms and sports facilities to promote sports, meetings on aspects related to nutrition and well-being, postural gymnastics webinars and incentives for the consumption of fresh fruit through its supply in the offices.

Third parties who have relations of a professional or commercial nature with the company are also considered from the point of view of health and safety impact and, based also on the different risk level, are treated with various approaches of an informative, prescriptive and control nature.


In 2020, no accidents occurred (2019: 3).


Accidents and health and safety indicators - Group’s employees

  2020 2019
Number of deaths due to accidents at work - -
Number of accidents at work with serious con-sequences (excluding deaths) - -
Number of recordable accidents at work 0 3
Hours worked 2,641,967 2,565,619
Multiplier 1,000,000 1,000,000
Rate of deaths due to accidents at work - -
Rate of accidents at work with serious conse-quences (excluding deaths) - -
Rate of recordable accidents at work 0 1.17